In this session, we will explore how public attitudes and expectations of zoos has changed over the years, how we provide for different visitor needs and how we keep customer service standards high.
Age group: KS4/ Post 16
Duration: 50 minutes
Capacity: 25 pupils
Learning Space: Conservation Education Hub
Workshop cost: £50
CURRICULUM LINKS
AQA Business (GCSE) 3.3 Business operations:
3.3.4 Good customer services
3.4: Human resources:
3.4.1 Organisational structures
3.4.2 Recruitment and selection of employees
Edexcel Business (GCSE) Theme 2: Building a business:
2.5 Making human resource decisions
Edexcel Business (A Level) Theme 1: Marketing and people:
1.1 Meeting customer needs
1.4 Managing people